Introduction to Hospitality (AH&LA)
This course will enable new students to have a greater knowledge and comprehension of the size and structure of the lodging and tourism industry.
Food & Beverage Management (AH&LA)
This module covers the principles of food and beverage management. Emphasis is placed on the cost control cycle, menu planning, quality control, sustainable food and beverage management and trends in the industry.
Bar & Beverage Management (AH&LA)
This module introduces students to the management theory necessary to control a beverage operation and to understand the product. Emphasis is placed on social skills, customer relations, bar planning, and the legal aspects of beverage operation. Product knowledge includes the origin, identification, and production of alcoholic beverages.
Front Office Management (AH&LA)
This practical course examines how using the Property Management System – Opera, version 5, can enable operations at the front desk to be more efficient and accurate and as a result, improve the quality of the guest services provided at the front desk.
Convention Management (AH&LA)
This course explores the importance of the group market, its specific segments and the strategies and techniques used in soliciting and servicing conventions and the MICE market.
Hospitality Sales & Marketing (AH&LA)
This module is designed to give students an in-depth understanding of how to maintain a profitable level of business by utilizing the basic functions of sales, marketing, advertising and promotions.
Human Resource Management (AH&LA)
An introduction to the elements of human resource management in the hospitality industry. Focus is on the managerial functions of recruiting, selection, staffing, employee evaluation, discipline, employee retention and ethics.
Intercultural Communications
A concentrated study of language, thought and action, emphasizing roles and different uses of language in human interaction, diverse belief systems and ethical communication. Students increase their self-awareness, reasoning and ability to communicate effectively.
Resort Management (AH&LA)
The course is designed to introduce students to how business management disciplines impact on decisions taken in the field of hospitality with a particular focus on resort management. It provides the rudimentary grounding in the areas of strategic planning. These elements are underpinned by the simulation software “HOTS” with the redevelopment of a resort hotel in the USA.
Financial Accounting (AH&LA)
This module introduces basic accounting techniques, enabling students to apply these to record business transactions, balance account and produce final accounts for a hospitality business, following generally accepted accounting principles.
Computer Applications
This course will introduce the students to advanced concepts and techniques of the Microsoft Office computer programs as a business tool in the hospitality industry. It focuses on designing, laying out, editing and producing high- quality documents using Microsoft Word. It also outlines the importance of spreadsheet operations skills and presentation techniques, which will enable students to use the computer as an efficient and indispensable managerial tool.
Revenue Management
This course focuses on the study and the application of the concept of revenue management used in the hospitality industry. It traces the issues involved in the effective management of room capacity, discount allocation, duration control, yield measurement, elements of yield management, reservation systems to maximize hotel room revenue, function space, restaurant revenue, golf revenue, demand forecasting and strategies and tactics during high and low demand periods.
French, German or Spanish
In order to prepare our students for the international environment of the
hospitality industry, additional languages are taught at all levels of
the HIM Programs.
