Introduction to Hospitality
This course will enable new students to have a greater knowledge
and comprehension of the size and structure of the lodging and
tourism industry.
Bar & Beverage Management
This module introduces students to the management theory
necessary to control a beverage operation and to understand the
product. Emphasis is placed on social skills, customer relations,
bar planning, and the legal aspects of beverage operation. Product
knowledge includes the origin, identification, and production of
alcoholic beverages.
Hospitality Financial Accounting
Introduces basic accounting techniques, enabling students to apply
these to record business transactions, balance accounts, and produce
final accounts for a hospitality business, following generally accepted
accounting principles. There is heavy emphasis on preparing, analyzing
and interpreting hospitality industry financial reports.
Leadership and Communication
Addresses the conceptual, commercial and philosophical challenges
of communications in the modern business environment. Particular
attention is given to crisis management, conflict resolution and
business ethics. A key component of this course is the analysis
of contemporary case studies and the delivery of structured
presentations. Throughout the course, students are also encouraged
to assess the communication challenges they confronted in their
previous practice and relate those to theories developed in class.
Computer Applications
This course will introduce the students to advanced concepts and
techniques of the Microsoft Office computer programs as a business
tool in the hospitality industry. It focuses on designing, laying out,
editing and producing high- quality documents using Microsoft
Word. It also outlines the importance of spreadsheet operations skills
and presentation techniques, which will enable students to use the
computer as an efficient and indispensable managerial tool.
Front Office Management
This practical course examines how using the Property Management
System – Opera, version 5, can enable operations at the front desk to
be more efficient and accurate and as a result, improve the quality of
the guest services provided at the front desk.